My son took a loan from PTPTN for his college education some years back and PTPTN had been hounding him for payment ever since. Everytime a PTPTN letter came we were quick to highlight him the urgency to make payment to settle the loan (or at least make effort towards it). Our concern must have fallen on unwilling ears. It was also unfortunate that we moved house and as a result had been missing on most of the PTPTN communications. It was when we were at the immigrations for his passport that we realised how he had been procrastinating way too long. Duty bound we took it upon ourselves to get over this problem the soonest possible.
My husband spend half the morning over the phone talking to some PTPTN guys armed with just my son's IC number. From the tone of his voice I knew that he was being passed around from one guy to the next, not to mention unanswered calls. Finally he ended with an En. Hafizi. Hafizi managed to track all information required and we promised Hafizi to see him in the afternoon. After the Friday prayers, we rushed to Damansara Heights without a real inkling where the PTPTN office really is. Good thing that Jalan Semantan was on my husband's route while he was at his Damansara Uptown office. We were right at the Chase Perdana building before we knew it and the parking attendant confirmed that the PTPTN office is located in the building and directed us to an available parking lot.
We took to Level 6, the payment level, got our serving number and waited. The time was 2:45 pm. The waiting seemed like forever as everbody served at the counters were taking their time with endless questions. My husband was again on the phone and soon we have Hafizi by our side. Hafizi did wave the magic wand for us to soon have the statement in our hands and directed us to the payment counter. The PTPTN client charter have it that the immigration blacklisting will be lifted after 7 working days. Hafizi again worked his magic and have it lifted the very minute. The unbelieving look must have really shown on our faces for him to direct us to a web address to check for ourselves.
By the it was 4:20 pm. Thanking him (profusely) we rushed home to beat the weekend traffic. The computer was switched on the moment we entered the house. The immigration check says "Tiada halangan", the status we have be wanting all the while.
For all the negative comments we've heard of the workings of PTPTN, we choose to differ. Good work PTPTN and kudos especially to Hafizi and his team. Incidentally towards the end of our dealing we realised that Hafizi is a Machang boy (you can't suppress the Kelantanese slang for long). I'll go by that calling for him for he looks fresh out of college (I am pretty sure he is still paying his PTPTN loan) but I salute his job efficiency. Thanks again Hafizi.
My husband's words rang in my ears.
"Mana boleh, you ambil loan untuk tuntut ilmu. Kelulusan dan ilmu untuk dapat dan buat kerja bagi dapat rezeki untuk tanggung diri, anak & isteri. Kalau pinjaman liat nak bayar, mana berkatnya rezeki tu? Duit bayaran pinjaman tu untuk giliran orang lain dapat peluang pula."
Powerful words from a simple man. I salute you dear.
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